Call Overflow Assistance
Too many calls to answer yourself? We’ve got you covered!
Premium Customer Service
Businesses may require call overflow handling if they do not have the resources to employ a full-time receptionist. Alternatively, businesses may also require OnePoint Connect’s call overflow service due to high volume of incoming calls.
Stay on top of customer service with call overflow; a standard feature of your monthly OnePoint Connect plan. Call overflow routes calls away from a busy or overcrowded line and directs your customers to a secondary number, ensuring calls are answered at all times.
Busy on another line?
If your first answer point is busy or doesn’t get picked up within the first 5 seconds (or any amount of time you specify), it will then be routed to your next answer point.
Our experienced, friendly team can answer calls based on accurate business information and provide exceptional customer service. We take a streamlined, fully integrated approach so that calls are taken as if they were answered from your very own office.
Outstanding customer service doesn’t normally come cheap, but with OnePoint Connect, we ensure affordable and professional phone answering services that benefit not only your business, but your customers too.
Professional Australian Receptionists
Virtual Receptionists packages for all business sizes