Seamless Call Transfers
Cold and Warm Call Transfer Options Available
Warm Transfers
OnePoint Connect provide warm transfer services for all clients.
Warm transfers involve our receptionists answering a call and collecting valuable information. Our receptionists then contact you (the client) and provide the call details to you directly.
OnePoint give you the option for us to transfer the call to you, or have our receptionists take a message.
Cold Transfers
OnePoint Connect can process cold transfers for all clients if requested.
A cold transfer involves our receptionists answer a call and process a call transfer directly to you. Cold Calls are frequent for businesses who experience a string of important calls that need to be handles quickly.
Since cold call transfers are optional, you can request this feature to be enabled or disabled at any time.
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